Sir.–I would like to say a huge thank you to the diligent staff at the Winchester Road Branch of Lloyds TSB.

Unknown to me, someone stole my bank card and driving licence from my bag.

This “person” then tried to draw out cash from the Winchester Road branch, using my driving licence as ID.

Thankfully, the staff at Lloyds TSB were suspicious about the ID and her story so the thief left empty-handed, without the card or driving licence. The bank then contacted me.

They were charming and helpful when I went to collect the card. I am hoping The Gazette will publish my letter so that the staff get some idea of how grateful I am to them for their attentiveness.

–Christine Paice, Address withheld.