Hampshire Hospital Foundation Trust has responded following a letter of thanks from a resident in need.

As previously reported, on Monday, August 7, Patricia Bartlett, who lives in Downsland Road, went to get the bus to Crown Heights Medical Centre with her husband Patrick to pick up his prescription. 

Patricia began feeling unwell and received help from a number of members of the public, and a paramedic who lived down her road, prior to an ambulance promptly arriving.

READ MORE: 82-year-old woman thanks strangers and NHS after falling ill

Patricia spent 11 hours in Basingstoke and North Hampshire Hospital, where a number of checks were carried out and nurses attended to Patricia and ensured she was comfortable and feeling well.

She said she left the hospital and has been feeling better ever since.

Basingstoke Gazette: Basingstoke and North Hampshire HospitalBasingstoke and North Hampshire Hospital

Patricia and Patrick said: "Honestly, you couldn't have received better care privately. Everyone was so kind and friendly and couldn't do enough for me (Patricia), always checking that I was okay. They were so attentive."

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Chief nurse at Hampshire Hospitals, Julie Dawes, said: "It is always wonderful to hear such positive experiences at our hospitals. Outstanding care is delivered every day and it is fantastic to see this being recognised.

"Feedback from our community is hugely important to our services, both in helping us to celebrate our colleagues who go above and beyond their duties, and in highlighting areas where we can improve our services.

"Please do get in touch with our customer care team if you would like to share your experience at Hampshire Hospitals - contact details can be found on our website."