SOUTH East Water is advising its customers to protect pipes and outside taps now to prevent disaster as the cold weather hits, including those in Basingstoke.

Unprotected water pipes in homes and businesses in the borough are at risk of freezing and bursting as the temperature drops which can result in extensive water damage throughout the property.

Head of central operations Steve Andrews said: “By insulating water pipes and outdoor taps now, this will help prevent them from freezing and bursting. Locating the internal and external stop tap is another winter task so water flowing into the property can be immediately shut off if a pipe does burst.

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Basingstoke Gazette: Unprotected water pipes in homes and businesses in the borough are at risk of freezing

“We are also asking people to spread this message to their family, friends and neighbours to help them avoid further misery and expense cold weather can bring. For more advice have a look at southeastwater.co.uk/winter.”

South East Water, which supplies customers in Hampshire has said that burst pipes are a "very unpleasant and inconvenient problem". When they happen inside the home or in the boundary of a property they are usually the home owner’s responsibility to repair.

To help prevent burst water pipes, industry approved pipe lagging and outdoor tap protectors are available free from South East Water’s website or to buy from DIY stores.

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Top advice in the event of a water pipe emergency includes:

  • Turn off the water supply coming into the property both at the internal and if possible external stop tap and switch off the boiler. To do this see southeastwater.co.uk/externalstoptap
  • Open all taps to drain the system as quickly as possible, saving some water in a bucket for flushing toilets and hand washing. When the water stops running, turn all the taps off
  • Soak up escaping water with towels to limit the damage
  • Call an approved plumber who is qualified to work on the plumbing system
  • If water has leaked near electrics, do not touch them and switch them off at the fuse box. Contact your home insurance company who will advise on what to do next.

For the winter lagging kit, additional advice and a video on what to do if pipes freeze go to southeastwater.co.uk/winter.