Heatherside Care Home rated 'good' by Care Quality Commission

Heatherside Care Home, in Scures Hill, Nately Scures, is a residential service providing personal care and accommodation for up to 34 people aged 65 and over run by Pearl Care (Norwich) Limited. 

The CQC assessed the home between December 11, 2023 and December 18, 2023, which included an on-site inspection visit on December 12, 2023.

The inspector examined how well staff and leaders at the home promoted a positive and proactive learning culture, including how well staff investigated, learned from and shared information about safety events to meet people’s needs, and where necessary identify and drive improvements.

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A report on the findings published on February 22 said: "There were clear and effective systems in place to monitor, review and drive improvement in relation to safety incidents." This included policies and processes to ensure staff took appropriate action in response to safety events, such as when people experienced falls.

The CQC said leaders created and embedded a positive and proactive learning culture  to "maximise people’s safety" enabling them to deliver "safe, good quality care and support to people".

Leaders were found to support staff to "identify and embed good practices and ensure people's safety is at the heart of their care delivery". 

Staff and residents at Heatherside Rest Home (Image: Heatherside Rest Home)

Feedback about the home was also consistently positive, with people saying they felt 'safe' there. The feedback added that staff and leaders listened to residents' views and would take appropriate action to address any safety concerns.

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The provider was found to have processes in place to ensure people and their relatives had opportunities to give feedback on their experience of the care provided, including opportunities for engagement through residents' and relatives’ meetings and feedback on regular surveys throughout the year. 

Registered care manager, Nicky Parsons, said: "We are delighted that Heatherside has maintained its good rating in the latest CQC inspection. This achievement is a testament to the unwavering dedication of our exceptional staff, who consistently provide compassionate and high-quality care to our residents.

"A big thank you to our fantastic team and the families who trust us. We promise to keep giving the best care and keeping our home a safe and happy place to live.”