A BASINGSTOKE-BASED housebuilder has been celebrated for a second consecutive year in recognition of customer satisfaction reported by homeowners.

Bewley Homes won two awards from an independent telephone customer survey, conducted by In-house Research in 2023.

The ‘outstanding award’ is given to the very best companies that provide exceptional customer service and is measured by achieving a Net Promoter Score (NPS) of 65 or above.

Bewley Homes registered 76.5 last year which was a five per cent increase from the previous year.

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Andrew Brooks, managing director at Bewley Homes, said: “Achieving an incredible 5 Star Gold Award for Outstanding Customer Satisfaction is a wonderful acknowledgement of the customer ethos which runs through the core of the Bewley team.

“Of course, receiving this award again means a great deal to us all. I would add, however, that our real prize is meeting people and seeing the look of delight on the faces of our customers when they collect their keys and when they’ve moved in. We hear great stories of the efforts our team has gone to in welcoming new homeowners and the support they have given during the purchase.

“To us, the award certificate is the icing on the cake, but hearing that we are frequently being referred to friends and family as the company to purchase from, or even to receive fantastic surveys and feedback, provides us all with the motivation to continually refine and develop our service in the ways which our customers need and value.”

Elaine Stratford, sales and marketing director, said: “We know that more than ever, in this fast moving digital age, having direct personal contact with the same person or a team of people is crucial. Being able to chat about their exciting move over a coffee, is all part of the service. No matter how much information we can place online, we know that our team provides true support to our customers in person. I believe we all still like to buy from the right people, and I am thrilled to say relationships continue to be very important to both the team and our customers.”