MORE than 2,500 debts were sent to bailiffs by the council in the last financial year, with one charity saying this is "too high" despite it being a decrease from pre-pandemic levels.

Newly released figures from National Debtline and the Centre for Social Justice have revealed that Basingstoke and Deane Borough Council (BDBC) referred 2,660 debts to bailiffs in 2022/23, prompting renewed calls for improvements to be made to the council’s debt collection practices.

National Debtline, the free debt advice service run by charity the Money Advice Trust, has written to the Co-Leaders of BDBC urging the council to commit to improving the way it collects council tax arrears and other debts.

BDBC figures, revealed in response to a Freedom of Information request, show the authority referred 2,660 debts to bailiffs in the 2022/23 financial year – a - 34 per cent decrease on pre-pandemic levels in 2018/19.

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The charity says that bailiff use remains too high, with action needed to improve collection practices so that fewer debts are sent to bailiffs in the first place.

Across England and Wales, 2.71 million debts were referred to bailiffs by councils during 2022/23 – broadly unchanged on pre-pandemic levels (2.65 million in 2018/19).

The findings, based on Freedom of Information requests to local authorities, form part of wider research into council tax debt and collection practices published by the Centre for Social Justice, which reveals that 1.3 million households fell behind on their council tax bill in 2022/23.

Bailiffs, known officially as enforcement agents, have the right to visit a property and can remove and sell goods to repay certain debts, including council tax arrears, parking penalty charge notices and other debts.

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National Debtline is calling for national changes from the Government to help reduce and reform bailiff action, including through new ring-fenced funding for councils to provide 100 per cent Council Tax Support schemes for those on the lowest incomes.

Locally, the charity-run service is calling for BDBC to adopt all six of its ‘six steps’ to improve collection practices. This includes exempting residents receiving local Council Tax Support from any form of bailiff action.

Steve Vaid, chief executive of the Money Advice Trust, the charity that runs National Debtline, said: "Local authorities remain under significant financial pressure and council tax plays a crucial role in funding vital local services.

"Facing bailiff action, however, can be a distressing experience and risks pushing people already struggling into deeper financial difficulty. Bailiffs should only ever be used as a last resort.

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"The fact Basingstoke and Deane Borough Council has decreased its use of bailiffs to collect debts is welcome, but there is still more to be done to improve debt collection practices for the benefit of both people in difficulty and councils.  We have written to the Co-Leaders to set out simple steps they can take to improve the way the council collects debts it is owed.

"We are also calling on the new government to support Basingstoke and Deane Borough Council and other councils by introducing ring-fenced funding to enable all local authorities to provide 100 per cent Council Tax Support to households on the lowest incomes.

"I would urge anyone in Basingstoke and Deane struggling with their finances to get in touch with National Debtline as soon as possible. Our expert advisers provide free, impartial support and can help residents make a plan whatever their circumstances."

National Debtline offers free, independent debt advice on 0808 808 4000 or at www.nationaldebtline.org

A spokesperson for Basingstoke and Deane Borough Council said: "We understand that some people can struggle to pay their council tax and we offer a variety of ways to pay. Our team works with residents to understand their circumstances and agree a way forward which may include a payment plan.

"We have also recently run ‘debt days’ offering people who are finding their payments difficult an opportunity to come in and talk to us, and to other agencies such as Citizens Advice to get support and advice before it becomes a bigger issue.

"Enforcement action such as referring debts to bailiffs is only used as a last resort and where a customer has not responded to letters or phone calls. Our work with residents who are struggling to pay has resulted in a 34% decrease in cases sent to bailiffs, compared to pre-pandemic levels in 2018/19.

"We would urge residents on low incomes or struggling to pay to contact us as soon possible so that we can offer support and advice. Doing this will help us to prevent the need to use any form of enforcement."