A GP surgery provider in Basingstoke has still not answered questions about ongoing problems with its website and app, despite calls from the NHS, councillors and patients.
As previously reported, patients at The Camrose, Gillies, Hackwood and Beggarwood (CGHB) Surgery, which cares for around 42,000 patients in Basingstoke, were unable to book appointments or request repeat prescriptions when the website and app were taken down following concerns about a possible data breach.
The matter was reported by Operose Health, which runs the surgery group, to the Information Commissioner’s Office (ICO) in September and it was later confirmed that an investigation had not found any breach of data.
READ MORE: Questions remain unanswered over GP surgery system outage as NHS steps in
However, questions remain unanswered as to why the website and app are still not working more than a month later, resulting in NHS Hampshire stepping in to try and resolve the matter.
Councillor Kim Taylor, a Labour Councillor representing Basingstoke Central Division and Labour group leader at Hampshire County Council, said Operose “appear to be maintaining radio silence on this”.
More than 40 days since the systems were taken down, Cllr Taylor said Operose has still not provided patients with information about when a new version of the Dr. iQ app – which allows patients to book an appointment and request repeat prescriptions - will be released.
She added: “There is still no communications with patients apart from the notice on their website which took 24 days to do, and even then this was after I put pressure though the ICB [Integrated Care Board] and Public Health.
“The practice has a text messaging service they could have used to let patients know how to order prescriptions and so on. It has chosen not to do this, and I think that speaks volumes about attitudes to patients.”
The update on the surgery's website apologised to patients and said a new version of the app will be released 'soon'.
SEE ALSO: GP surgery apologises for 'system outage' after criticisms over 'poor communication'
Cllr Taylor has a meeting this week with Hampshire Public Health to ask for an update.
James Roach, primary care director at NHS Hampshire and Isle of Wight, previously said it is working with the practice to resolve the issue “as soon as possible”.
Despite numerous attempts to contact Operose for further information and a comment, it has not yet responded to any of our requests.
Are you a patient at CGHB Surgery? Get in touch and let us know if you have experienced any problems by emailing Emily.roberts@newsquest.co.uk.
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