Care Quality Commission (CQC)
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Care home with 'open, approachable and visible' service rated 'good' by CQC
Care home rated 'requires improvement' for medicine and leadership failings
Medicines not managed properly and inaccurate care plans found at care home
Care home labelled 'inadequate' over verbal abuse and legionella failings
Family-run care provider in Basingstoke told to improve, again, by CQC